Polka.PH is an online store giving you a safe, easy and affordable way to buy the things you love and pay later over easy monthly installments.
The best part? No credit card required!
We sell 100% authentic and brand new gadgets and home appliances with original factory warranty from your favorite global brands ๐ฏโ โจ
We sell everything from:
๐ฑ Smartphones | ๐ป Laptops |
๐บ Smart/LED TVs | ๐ก Home Appliances |
๐ฎ Video Games | ๐จ๏ธ I.T. Equipment |
โ Smart Watches | ๐ธ Cameras |
๐ Audio Tech | ๐๏ธ And more! |
Please visit our online store to see our latest product selection.
Yes. All the products we offer are authentic and brand new with original factory warranty and official receipt (sales invoice). We do not sell fake or illegally sourced products.
Polka.PH is a proud authorized retailer of everything we sell. We source all our merchandise directly from the official distributors and vendors of your favorite global brands.
Yes. All products come with original factory warranty.
The exact warranty period depends on the brand and product category, but most items generally come with at least 1 year warranty coverage.
If a product concern is reported within 7 days from delivery and it is found to be a valid factory defect, POLKA will refund or replace the item as soon as possible at no cost to the customer.
Beyond the 7-day return policy, all products are covered by the original factory warranty (usually 12 months, depending on the brand/product category).
Our POLKA team is available to assist you in locating the nearest authorized service center where you can get warranty support. For any product concerns, please send us a message for assistance.
It depends. We offer a special custom order feature available only to employees of our affiliated salary deduction partner companies.
If your employer is not doing salary deduction with us, this is only possible when any one of our suppliers happens to sell the particular product you are looking for.
To inquire if you are eligible to make a custom order or to know if any of our suppliers offers your product of interest, send us a message or email hello@polka.ph.
We don'thave any physical store operating at the moment, but you may order online at: https://shop.polka.ph
All items are available for home & office delivery nationwide. For security purposes, office or warehouse pick-up is not allowed.A
Follow these steps to place an order:
For Non-Salary Deduction Customers, BILLEASE requires:
For Salary Deduction Customers, the required documents are:
We accept any of the following government IDs:
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Only orders from customers that meet the following criteria are approved:
Polka.PH reserves the right to refuse service and reject the orders of any individual who has met any of the following conditions:
Please give our team 1 to 2 working days (excluding weekends and holidays) to review your order before receiving an approval decision.
Our team may contact you to ask for more supporting documents or any missing information.
Processing your order will take more time if you are hard to reach or if you provide incomplete or incorrect documents upon checkout.
Here are our usual delivery lead times:
Delivery lead times count from the date of order approval, excluding weekends and holidays.
Yes, we ship nationwide, except for far-flung areas outside the reach of our courier network. Our order fulfillment team will be in touch with you in case your delivery is not possible considering the size or nature of your item and your chosen shipping destination.
Note that some couriers do not always have door-to-door, last-mile delivery in some provinces, and they may require the customer to pick up the item at the nearest courier branch.
For security, warehouse or office pick-up is not allowed.
Polka.PH gives you many ways to pay, including e-wallets like GCash and Maya, credit and debit cards, bank-to-bank transfers, and salary deduction.
Please note that Salary Deduction is only available to employees of partner companies who have salary deduction arrangements with Polka.PH.
If you are unsure, we recommend you first confirm with your HR department if they offer salary deduction installments with Polka.PH.
If your company does not have a Salary Deduction partnership with Polka.PH, please feel free to submit a company referral and connect us with your HR department to give you and your co-workers exclusive access to lower prices, 0% minimum down payments and longer monthly payment terms available only through salary deduction.
Salary Deduction is an arrangement between Polka.PH and select partner employers where payments to Polka.PH are deducted from the employee's salary every payroll cycle until their balance is fully paid.
The exact schedule and frequency of installments will depend on the employer's particular salary deduction policy in relation to Polka.PH.
If your company does not have a Salary Deduction partnership with Polka.PH, please feel free to submit a company referral and connect us with your HR department to give you and your co-workers exclusive access to lower prices, 0% minimum down payments and longer monthly payment terms available only through salary deduction.
Non-Salary Deduction Customers:
Salary Deduction Customers:
Salary deduction customers can input a custom down payment amount before submitting their order. Doing so will lower their monthly installment plan and help reduce the total amount they need to pay overall.
For non-salary deduction customers, the down payment must be paid to BILLEASE upon order approval via any of their many online payment options throught he BILLEASE mobile app.
For salary deduction customers, instructions for down payment will be sent to you after order approval.
Down Payment Options:
When selecting a down payment method other than Cash on Delivery, make sure to process your down payment as soon as you are instructed to do so.
Your ordered item will only confirmed for delivery when the down payment has been made.
Delaying your down payment risks your item running out of stock or your order expiring 1 week after approval.
Please do not order if you do not have sufficient funds for your chosen down payment amount.
Non-Salary Deduction Customers
Please contact BILLEASE or refer to your BILLEASE account for the details.
Salary Deduction Customers
The first installment date depends on the customer's payroll schedule and the date the item is released or delivered. Your first installment will usually be deducted on the first payroll disbursement date of the calendar month following the month that the order was delivered. The remaining installments will then be deducted from the customer's salaries every payday until the balance is fully paid.
Yes, but we give you the option to either pay for shipping together with your down payment as a lump sum or pay for shipping over installment.
Shipping fees are calculated online upon checkout based on your shipping address and the product category of your order.
Since it is not possible to accurately predict how all employers will choose to reschedule payroll dates due to weekends and holidays, Polka.PH will, by default, schedule your installments plan to mirror your "normal" payroll cycle as indicated by the official payslip you provided.
By policy, we do not allow customers to change their installment schedule simply due to personal preference. If you have a valid reason for rescheduling your installment due dates, kindly email us at hello@polka.ph or send us a message.
If you are having trouble paying on time, our team is happy to listen and find solutions with you. Kindly get in touch with us immediately at collections@polka.ph or send us a message.
For salary deduction customers, your Monthly Installment Limit determines the maximum payments you are allowed to make in any given month.
The monthly installment limit you are given varies from person to person, and depends on several factors like your personal credit profile, installment payment method (salary deduction vs. non-salary deduction) and whether or not your employer is affiliated with us. Repeat customers from time to time also have the potential to receive an increase in their monthly limit based on their payment history with us.
Meanwhile, your Available Monthly Limit is equivalent to Monthly Installment Limit LESS On-Going Monthly Installment Plans). You can check your current available limit by following these steps:
First time customers will only see their monthly limit after they complete their first order submission.
Your monthly installment limit grows when you have an increase to your basic monthly salary.
To request for a larger limit, please email a copy of your latest payslip or proof of income to hello@polka.ph.
For returning customers with a shopping history with us, all orders exceeding their monthly installment limit will be prevented from submission by our website.
For new or first-time customers, all orders submitted that exceed their monthly installment limit will be rejected.
To delete your account, kindly send an email request to hello@polka.ph using the registered email address of your Polka.PH user account.
Yes. Please get in touch with us by emailing sales@polka.ph or you may schedule a free demo.
Yes. For more information on our company referral program, please visit: https://www.polka.ph/referrals.
You may also invite your friends to try Polka.PH and earn shopping credit by visiting: https://shop.polka.ph/invite
Although Polka.PH is not a marketplace for third-party merchants, we are always open to considering new brands and suppliers to add to our online catalog. Please get in touch with our purchasing department at: hello@polka.ph.
Visit https://track.polka.ph to track the real-time status of your POLKA order.
For customers who ordered via the SM Malls Online App, please expect an email from POLKA within 24 hours for the next steps.
For salary deduction customers, you may check your remaining balance by logging into your POLKA account > Right-Side Menu > My Account. You may also send us a message or email customer support at hello@polka.ph.
For non-salary deduction customers, please contact BILLEASE or the installment payment service provider customer support team handling your installments.
For salary deduction customers, you may see your next due date by logging into your POLKA account > Right-Side Menu > My Account. You may also send us a message or email customer support at hello@polka.ph.
For non-salary deduction customers, please contact BILLEASE or the installment payment service provider customer support team handling your installments.
For salary deduction customers, you may see your last due date by logging into your POLKA account > Right-Side Menu > My Account. You may also send us a message or email customer support at hello@polka.ph.
For non-salary deduction customers, please contact BILLEASE or the installment payment service provider customer support team handling your installments.
Our dedicated team is online and ready to serve you Mondays to Fridays from 9:00am to 6:00pm.